tag:status.gigwell.com,2005:/historyGigwell Status - Incident History2024-03-28T22:23:32-07:00Gigwelltag:status.gigwell.com,2005:Incident/159012082023-01-21T15:34:31-08:002023-01-21T15:34:31-08:00Gigwell Database Maintenance<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>15:34</var> PST</small><br><strong>Completed</strong> - Maintenance has been completed successfully.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:38</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:38</var> PST</small><br><strong>Update</strong> - Service has been restored, and we're beginning verification.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:22</var> PST</small><br><strong>Update</strong> - Maintenance is in progress, but due to unforeseen issues with the automation, we've had to take the service offline temporarily.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:41</var> PST</small><br><strong>Scheduled</strong> - Today, Saturday, Jan 21, 2023 we will be performing routine database maintenance. <br /><br />There is no expected downtime, but we're reserving a maintenance window for verification.</p>tag:status.gigwell.com,2005:Incident/90671442022-01-15T14:58:14-08:002022-01-15T14:58:14-08:00Database Maintenance<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>14:58</var> PST</small><br><strong>Completed</strong> - All Maintenance is Complete.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>13:49</var> PST</small><br><strong>Verifying</strong> - The maintenance was completed without issue, we are monitoring.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:11</var> PST</small><br><strong>Update</strong> - We've started maintenance.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:45</var> PST</small><br><strong>Scheduled</strong> - Gigwell will be performing database and security maintenance. <br />We expect to be unavailable for less than 30 minutes, but are reserving a 2 hour window for verification.</p>tag:status.gigwell.com,2005:Incident/66248932021-03-29T15:53:36-07:002021-03-29T15:53:36-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:53</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed successfully.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:09</var> PDT</small><br><strong>Update</strong> - All systems are online and available. We will continue to monitor before closing this maintenance out.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:59</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:59</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:25</var> PDT</small><br><strong>Scheduled</strong> - RE-SCHEDULED<br />This Sunday, March 28th, 2021 Gigwell will be performing system maintenance.<br /><br />Gigwell will enter a readonly mode during this maintenance; you will still have access to your content, but booking changes will be prohibited. <br /><br />Embedded Products, and Booking forms will remain online.<br /><br />Please contact support if you have questions or concerns about this maintenance schedule.</p>tag:status.gigwell.com,2005:Incident/66180262021-03-27T15:25:11-07:002021-03-27T15:25:11-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:25</var> PDT</small><br><strong>Completed</strong> - The maintenance has been cancelled due to unexpected connectivity issues in our cloud provider. We will reschedule this maintenance period for tomorrow, Sunday, March 28th.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:14</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:30</var> PDT</small><br><strong>Scheduled</strong> - This Saturday, March 27th, 2021 Gigwell will be performing system maintenance. <br /><br />Gigwell will enter a readonly mode during this maintenance; you will still have access to your content, but booking changes will be prohibited. Embedded Products, and Booking forms will remain online.<br /><br />We are reserving 2 hours time, but expect this maintenance to be completed more quickly.<br /><br />Please contact support if you have questions or concerns about this maintenance schedule.</p>tag:status.gigwell.com,2005:Incident/49958902020-09-01T16:30:31-07:002020-09-01T16:30:31-07:00Scheduled Maintenance and Feature Release<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:26</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:44</var> PDT</small><br><strong>Scheduled</strong> - Gigwell will be performing basic maintenance and a feature release. <br /><br />We expect minimum downtime for this release.</p>tag:status.gigwell.com,2005:Incident/42707832020-06-13T16:00:40-07:002020-06-13T16:00:40-07:00Scheduled Maintenance and Feature Release<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:08</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>17:19</var> PDT</small><br><strong>Update</strong> - Due to long running dependencies, this maintenance has been moved to Saturday, June 13th.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>17:18</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Update</strong> - Scheduled Maintenance has been rescheduled to Thursday, June 11th.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Scheduled</strong> - On Saturday, June 6th, 2020 Gigwell will be performing scheduled maintenance and a major feature release.<br /><br />Several products and services will be unavailable during this period.<br /><br />This release window is expected to last 4 hours.<br /><br />Please contact support@gigwell.com with questions or concerns.</p>tag:status.gigwell.com,2005:Incident/30039362019-09-17T14:39:24-07:002019-09-17T14:39:24-07:00Gigwell Degraded Performance<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>14:39</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved, and the service is back to normal operations.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:55</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:23</var> PDT</small><br><strong>Identified</strong> - We have identified the area impacting the services availability and are working on a resolution.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>11:43</var> PDT</small><br><strong>Investigating</strong> - We are actively investigating reports of some actions such as Reports not completing.</p>tag:status.gigwell.com,2005:Incident/23794392019-05-08T11:30:19-07:002019-05-08T11:30:19-07:00Degraded Contract Performance due to HelloSign Maintenance.<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> PDT</small><br><strong>Update</strong> - HelloSign has indicated the issue has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> PDT</small><br><strong>Investigating</strong> - HelloSign is currently experiencing issues. <br /><br />Gigwell E-Signatures are currently unavailable. <br /><br />We will update this incident as we know more.</p>tag:status.gigwell.com,2005:Incident/21923492019-02-05T15:10:07-08:002019-02-05T15:10:07-08:00Incoming Email Outage<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:10</var> PST</small><br><strong>Resolved</strong> - We believe this issue is resolved. If we receive further updates from Mandrill, we will pass them along.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> PST</small><br><strong>Update</strong> - Mandrill has confirmed they have resolved the outage.<br /><br />We will wait for final confirmation before resolving this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> PST</small><br><strong>Update</strong> - We have started receiving a backlog of emails from Mandrill and we are processing them as they arrive.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> PST</small><br><strong>Monitoring</strong> - Our incoming email provider has notified us of a major infrastructure failure. During this time, approximately 18 hours of incoming email was not delivered to Gigwell. <br /><br />We have cut over to our redundant provider to restore email functionality.<br /><br />Their outage will take several days to resolve. <br /><br />Incoming email is functioning from now forward. We will update you when we have more information about the delivery gap.</p>tag:status.gigwell.com,2005:Incident/18622892018-08-15T09:18:56-07:002018-08-15T09:18:56-07:00All Services Down<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>09:18</var> PDT</small><br><strong>Resolved</strong> - We're marking this issue resolved as systems are online and stable.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:51</var> PDT</small><br><strong>Identified</strong> - The services are coming back online. We'll investigate the root cause today.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:44</var> PDT</small><br><strong>Investigating</strong> - We are aware that all services are currently unavailable, and we're investigating.</p>tag:status.gigwell.com,2005:Incident/18437172018-08-04T14:20:27-07:002018-08-04T14:20:27-07:00Productivity Suite Database Maintenance<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:20</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has completed successfully, and ahead of schedule.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:08</var> PDT</small><br><strong>Verifying</strong> - Maintenance is ahead of schedule. We're bringing systems back online.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:12</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Scheduled</strong> - This Saturday, Gigwell's Productivity Suite will be down for maintenance. We will try to keep the downtime to the minimum required, but due to the nature of the maintenance, it cannot be avoided or rescheduled.<br /><br />We have reserved 4 hours for this maintenance, however, we expect this to take between 1 and 2 if there are no issues. <br /><br />Please contact support@gigwell.com if you have questions or concerns regarding this maintenance window.</p>tag:status.gigwell.com,2005:Incident/17347792018-05-19T16:59:48-07:002018-05-19T16:59:48-07:00Tour IQ and Ticket Counts Pro Upgrade<p><small>May <var data-var='date'>19</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:19</var> PDT</small><br><strong>Scheduled</strong> - This Saturday, May 19th, 2018, Tour IQ and Ticket Counts Pro will be receiving a major infrastructure upgrade. <br /><br />During this time these services will be offline and unavailable. <br /><br />We do not expect this outage window to take longer than the scheduled 2 hours. <br /><br />There should be no visible impact to you, or your customers, after resuming service. <br /><br />Please contact support@gigwell.com with questions or concerns.</p>tag:status.gigwell.com,2005:Incident/16637722018-03-31T19:08:32-07:002018-03-31T19:08:32-07:00Next Feature Release<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:08</var> PDT</small><br><strong>Completed</strong> - This release has completed. Please contact support@gigwell.com if you have questions.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Verifying</strong> - The release is complete.
<br />Some tasks are completing in the background.
<br />All system should be stable.
<br />If you experience issues, please contact customer success at support@gigwell.com</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:08</var> PDT</small><br><strong>Update</strong> - Some processes are running longer than planned.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>12:39</var> PDT</small><br><strong>In progress</strong> - The scheduled maintenance has started.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:56</var> PDT</small><br><strong>Scheduled</strong> - On Saturday, March 31, 2018, Gigwell will be be down for maintenance and a feature release.
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<br />This release window is expected to last 2 hours.
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<br />Please contact support@gigwell.com with questions or concerns.</p>tag:status.gigwell.com,2005:Incident/15554652018-01-06T14:18:10-08:002018-01-06T14:18:10-08:00Minor Release and Database Maintenance<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:18</var> PST</small><br><strong>Completed</strong> - The remaining portion of the maintenance has been postponed.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>13:33</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:56</var> PST</small><br><strong>Scheduled</strong> - On Saturday, January 6th, 2018, we'll be performing a minor upgrade to the Gigwell Booking Platform.
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<br />This release will have a short 15 minute outage while some database content is migrated.</p>tag:status.gigwell.com,2005:Incident/13209152017-08-08T07:45:25-07:002017-08-08T07:45:25-07:00Google Contacts APIs are returning errors.<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>07:45</var> PDT</small><br><strong>Resolved</strong> - Late this morning Google repaired the Contacts API.
<br />Gigwell should be fully operational.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:38</var> PDT</small><br><strong>Identified</strong> - Google has confirmed the issue is related to the core Google Contacts API failling.
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<br />We are awaiting an update from them.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:55</var> PDT</small><br><strong>Investigating</strong> - We're investigating an incident related to Google Contacts.</p>tag:status.gigwell.com,2005:Incident/13098282017-07-27T17:53:16-07:002017-07-27T17:53:16-07:00Gigwell is Down<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>17:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>17:40</var> PDT</small><br><strong>Monitoring</strong> - The emergency maintenance has been completed, and the service is available now.
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<br />Please contact support if you experience further issues.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:31</var> PDT</small><br><strong>Update</strong> - The emergency maintenance is taking longer than anticipated, and the new ETA for full service availability is 5PM PST.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:32</var> PDT</small><br><strong>Identified</strong> - The issue has been identified, and we're working on restoring service.
<br />The current ETA is 330PM PST.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Investigating</strong> - We are investigating database errors</p>tag:status.gigwell.com,2005:Incident/11577952017-03-14T21:54:22-07:002017-03-14T21:54:22-07:00[Rescheduled] Major Service Upgrade<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>21:54</var> PDT</small><br><strong>Completed</strong> - Please contact support@gigwell.com if you have questions about the release!</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:15</var> PDT</small><br><strong>Verifying</strong> - Our release is complete. We are performing Post-Release verification.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:59</var> PDT</small><br><strong>In progress</strong> - Our scheduled maintenance window has started.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:50</var> PDT</small><br><strong>Scheduled</strong> - Tomorrow, Tuesday, March 14th we will be releasing a major update to Gigwell between 4pm Pacific and 6pm Pacific Time.
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<br />During this time, Gigwell will be offline and unavailable.
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<br />This update will upgrade our Search infrastructure, and improve load time performance.
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<br />Please contact support@gigwell.com if you have questions about this release.</p>tag:status.gigwell.com,2005:Incident/11575042017-03-13T14:26:44-07:002017-03-13T14:26:44-07:00Our E-Signature vendor, HelloSign, has notified us of an issue with signature requests.<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:26</var> PDT</small><br><strong>Resolved</strong> - HelloSign has confirmed this issue is resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Identified</strong> - They have identified the issue and are working to resolve it.</p>tag:status.gigwell.com,2005:Incident/11518382017-03-12T10:40:04-07:002017-03-12T10:40:04-07:00Gigwell Major Service Upgrade<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:40</var> PDT</small><br><strong>Completed</strong> - Our pre-release checklist was not completed successfully.
<br />This maintenance window has been cancelled, and will be rescheduled.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:35</var> PST</small><br><strong>Update</strong> - This maintenance window has been moved to tomorrow, Sunday, March 12th between 12pm and 2pm Pacific.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:45</var> PST</small><br><strong>Scheduled</strong> - This Saturday, March 11th 2017 Gigwell will be unavailable from 12:00 to 16:00 for routine maintenance, and a major service upgrade.</p>tag:status.gigwell.com,2005:Incident/11426752017-02-28T14:53:16-08:002017-02-28T14:53:16-08:00Amazon Web Services is experiencing a critical outage.<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:53</var> PST</small><br><strong>Resolved</strong> - Amazon has resolved the issue. Gigwell service is fully restored.
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<br />Please contact support@gigwell.com if you continue to experience issues.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:33</var> PST</small><br><strong>Identified</strong> - Our service provider has confirm high error rates, has identified the issue and is working to restore normal operations. We are standing by to restore service as soon as they have resolved the issue.</p>tag:status.gigwell.com,2005:Incident/9804302016-11-06T21:09:10-08:002016-11-06T21:09:10-08:00Major Service Upgrade<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:09</var> PST</small><br><strong>Completed</strong> - Maintenance has concluded successfully. Please contact support if you experience issues with the release.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>19:53</var> PST</small><br><strong>Update</strong> - The service is available, we're currently investigating a few issues.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:19</var> PST</small><br><strong>Verifying</strong> - We're in the final stages of verifying the release, and will resume normal service very soon.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> PST</small><br><strong>Update</strong> - Database maintenance has started.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> PDT</small><br><strong>Scheduled</strong> - This is a second outage window in case we cannot complete the release and verification process on Saturday.
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<br />Sunday, November 6th we'll be releasing our next major version of Gigwell, focused on Accounting and Payments.</p>tag:status.gigwell.com,2005:Incident/9756882016-11-05T18:47:53-07:002016-11-05T18:47:53-07:00Major Service Upgrade<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:47</var> PDT</small><br><strong>Completed</strong> - This maintenance has been rescheduled for tomorrow.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> PDT</small><br><strong>Update</strong> - We are currently several hours behind schedule. If we cannot release by 6pm, we will delay the release to Sunday.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> PDT</small><br><strong>Scheduled</strong> - Saturday, November 5th we'll be releasing our next major version of Gigwell, focused on Accounting and Payments.
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<br />Please reach out to support@gigwell.com if you have questions or concerns.</p>tag:status.gigwell.com,2005:Incident/8293592016-09-24T14:37:10-07:002016-09-24T14:37:10-07:00Database Maintenance<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>14:37</var> PDT</small><br><strong>Completed</strong> - The database maintenance has completed successfully without incident.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Scheduled</strong> - This Saturday, Pacific Time, Gigwell will go through routine maintenance.
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<br />We expect no more than two hours of downtime.</p>tag:status.gigwell.com,2005:Incident/7619732016-09-08T11:35:13-07:002016-09-08T11:35:13-07:00Elevated Error Rate with Google's API<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> PDT</small><br><strong>Resolved</strong> - The error rate is calm, and the number of users impacted is extremely low, we will reach out to specific customers for resolution.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:42</var> PDT</small><br><strong>Identified</strong> - The errors have reduced, we're investigating any impact to users.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an elevated error rate with Google's API which is impacting some of our users.</p>tag:status.gigwell.com,2005:Incident/7250162016-08-03T14:35:48-07:002016-08-03T14:35:48-07:00False Site-Down report.<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:35</var> PDT</small><br><strong>Resolved</strong> - The output of a status check was modified, resulting in the site being detected as 'down'. The checks were updated, and both Pingdom and StatusPage are back up. The site was never unavailable during this time.</p>